Eliminate chaos during disruption with AeroZen, the intelligent IROPs (Irregular Operations) resolution engine built for autonomous airline recovery. Detect issues early, simulate outcomes, and launch real-time recovery across passengers, crew, and systems — all while safeguarding the customer experience. AeroZen empowers airlines to transform operational turbulence into a structured, responsive, and customer-centric process.
Say goodbye to manual firefighting during irregular operations. AeroZen enables your airline to shift from reactive responses to proactive recovery — powered by AI, automation, and intelligent scenario modeling. Each core module within AeroZen is designed to detect, assess, and resolve disruptions with speed and precision, ensuring minimal impact on operations and passengers.
Stay ahead of potential disruptions with AeroZen’s predictive analytics engine. Leveraging flight schedules, weather data, crew availability, airport congestion, and historical patterns, the system forecasts likely operational breakdowns with high accuracy — allowing proactive planning before delays or cancellations materialize.
Detects irregularities in real-time with continuous monitoring of aircraft, crew, weather, and passenger-related variables. AeroZen flags emerging risks early, assigns severity scores, and notifies relevant departments — enabling swift and informed decision-making
Generate multi-layered action plans instantly. Whether it’s re-accommodation of passengers, aircraft swaps, crew rescheduling, or ground team alerts, AeroZen crafts comprehensive, coordinated responses across departments — all aligned with business constraints and regulatory compliance.
Automatically rebook disrupted passengers based on availability, fare class, loyalty tier, and network strategy. AeroZen sends real-time notifications through SMS, email, or mobile app, keeping passengers informed and reassured throughout the process.
Realign fleet and crew with operational logic that honors duty time limits, aircraft availability, and cascading impacts. AeroZen dynamically updates crew rosters, positions aircraft, and enables rapid turnarounds with full compliance.
Model multiple recovery options within seconds. AeroZen evaluates each scenario against key metrics such as cost, delay propagation, passenger satisfaction, and regulatory impact — enabling teams to choose the best-fit strategy with confidence.
Ensure consistency across all customer touchpoints. Whether in-app, at the gate, or via contact center, AeroZen delivers synchronized, real-time updates to staff and passengers — reducing uncertainty and improving transparency.
AeroZen transforms IROPs from a pain point into a competitive advantage. Its end-to-end approach — from detection to decision, action, and communication — delivers resilience, trust, and operational agility.
Capture real-time feedback through integrated surveys and sentiment analytics. Understand emotional impact, identify at-risk travelers, and use insights to tailor post-recovery engagement.
Maintain a full audit trail of every disruption decision and action. AeroZen ensures transparency, accountability, and regulatory readiness across global operations.
AeroZen is built to evolve alongside your airline. We continuously enhance the platform with emerging AI capabilities, regulatory updates, and market requirements — ensuring your disruption management remains proactive, agile, and intelligent.
With AeroZen, your airline transforms uncertainty into control — with fast, intelligent, and customer-first
disruption recovery built for the realities of modern air travel.
